Welcome to Dakine Surfing Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, feel free to reach out to our team at [email protected].

About Our Store

Who is Dakine Surfing Store for?
Our store caters to surfers and water sports enthusiasts of all levels. Whether you’re a beginner looking for your first boogie board or an experienced surfer shopping for premium CARVER SURFSKATES and surfboard accessories, we’ve got gear to match your stoke level. Our customers value quality equipment and reliable service to support their aquatic adventures.
What’s the style of your store?
Dakine Surfing Store combines the professionalism of a global retailer with the laid-back vibe of your local surf shop. We focus on providing high-quality surfing equipment with a customer-first approach, just like you’d expect from your favorite beachside surf shop – but with worldwide shipping capabilities.

Products

What types of products do you specialize in?
We specialize in all things surfing and water sports! Our product range includes:
  • CARVER SURFSKATES for land training
  • Surfboard accessories (bags, fins, leashes, traction)
  • Boogie boards for wave riding
  • Practical gear like surf towels and backpacks
We carefully select each product to ensure it meets our standards for quality and performance.
How do I choose the right surfboard fins?
Choosing fins depends on your surfing style, board type, and wave conditions. Our product descriptions include detailed information about each fin’s characteristics. If you need personalized advice, email our team with details about your board and surfing preferences, and we’ll help you make the perfect choice.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods to get your gear to you:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
  • Free Shipping: On orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.
Do you ship worldwide?
Yes! We ship globally to most locations, excluding some remote areas in Asia and other regions. Our shipping partners (DHL, FedEx, and EMS) provide reliable delivery to surfers around the world. If you’re unsure about delivery to your location, just ask!
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can follow your package’s journey right to your doorstep. If you have any concerns about your delivery, our team is always happy to help investigate.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. Your payment information is processed securely, and we never store your full payment details on our servers.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard encryption and security measures to protect all transactions. You can also choose to pay through PayPal for an additional layer of security if you prefer.

Returns & Exchanges

What’s your return policy?
We want you to be completely stoked about your purchase. If any item doesn’t meet your expectations, you have 15 days after delivery to initiate a return. Items must be in original condition with all tags attached. Please contact us at [email protected] to start the return process.
Who pays for return shipping?
For returns due to our error or defective products, we’ll cover return shipping costs. For other returns, the customer is responsible for return shipping. We recommend using a trackable shipping method for all returns.

Contact & Support

How can I contact customer service?
Our surf-loving team is always ready to help! Email us at [email protected] with any questions. We’re based in Portland but serve surfers worldwide, and we typically respond within 24 hours.
What’s your physical address?
You can find us at:
Dakine Surfing Store
3413 Seneca Drive
Portland, US 97205
While we primarily operate online, you’re welcome to contact us about local pickup options if you’re in the area.

Still have questions? Drop us a line and we’ll help you out. See you in the water soon!

The Dakine Surfing Store Team