Privacy Policy

Hey surf crew! At Dakine Surfing Store (operating at boogieboardshop.com), we value your privacy as much as we value catching the perfect wave. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online store for all your surfing needs – from CARVER SURFSKATES to surfboard accessories.

1. Information We Collect

When you shop with us or interact with our site, we may collect:

• Personal Details: Your name, email address, shipping/billing address, and phone number when you make a purchase
• Payment Information: Credit/debit card details (processed securely through our payment gateways) or PayPal information
• Order History: Products you’ve purchased like surfboard fins, boogie boards, or surfboard bags
• Device & Browsing Info: IP address, browser type, and pages you view (through cookies and similar technologies)
• Communications: Emails or messages you send to our customer service team

2. How We Use Your Information

We use your data to make your shopping experience as smooth as a glassy wave:

• Process your orders for surf gear and deliver them worldwide (except some remote areas)
• Provide customer support when you need help with your CARVER SURFSKATE or other products
• Improve our website and product offerings based on how surfers like you interact with our site
• Send important updates about your order (no spam – we promise!)
• Prevent fraud and keep our payment systems secure
• Comply with legal requirements (only when absolutely necessary)

3. Data Sharing & Disclosure

We respect your privacy and only share your information when needed to serve you:

• Service Providers: Trusted partners who help with payment processing (Visa, MasterCard, PayPal), shipping, and website operations
• Legal Requirements: If required by law or to protect our rights and safety
• Business Transfers: In case of a merger or acquisition (we’ll notify you if this affects your data)

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with the same care we’d want for our own surf gear:

• SSL Encryption: All transactions protected with 256-bit encryption (bank-level security)
• Limited Storage: We only keep your data as long as necessary and never store full payment details
• Fraud Prevention: Advanced monitoring systems to prevent unauthorized transactions
• International Transfers: As we serve surfers globally, data may be processed outside your home country with appropriate safeguards

5. Your Rights & Choices

You have rights regarding your personal data:

• Access, update, or delete your account information
• Opt-out of marketing communications (though we mainly just email about your orders)
• Request a copy of your personal data we hold
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Like wax helps you grip your surfboard, cookies help our site function smoothly:

• Essential Cookies: Necessary for checkout and core site functions
• Performance Cookies: Help us understand how surfers use our site to improve it
• Marketing Cookies: Show relevant ads for surf gear (you can opt-out)

You can manage cookie preferences in your browser settings.

7. Children’s Privacy

Our site is for surfers of all ages, but we don’t knowingly collect personal information from children under 16 without parental consent. If you believe we have, please contact us immediately.

8. Policy Updates

We may update this policy occasionally – we’ll post changes here and update the “Last Updated” date. Significant changes will be communicated to active customers.