Hey wave riders! At Dakine Surfing Store, we want you to be stoked with every purchase, whether it’s a fresh CARVER SURFSKATE or premium surfboard fins. If something isn’t quite right, our hassle-free returns policy has you covered like a good wetsuit.

Our Return Promise

We accept returns within 15 days of receiving your order. All items must be:

  • In original condition (unused with tags attached)
  • In original packaging (especially important for surfboard bags and boogie boards)
  • Accompanied by proof of purchase

Note for Surf Crew: For safety and hygiene reasons, we cannot accept returns on surfboard traction pads and towels once opened.

Easy 3-Step Return Process

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Get Approval: Our surf-savvy team will respond within 24 hours with return instructions and RMA number.
  3. Ship It Back: Pack items securely and ship to our Portland warehouse (return shipping at your expense unless item is faulty).

Exchange Process

Want to swap for a different size or color? Follow the return process above and include a note about your desired exchange. We’ll process it as soon as we receive your return.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Return Shipping Address

Dakine Surfing Store Returns
3413 Seneca Drive
Portland, US 97205

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Aloha Dakine Team,

I’d like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name(s): [List items, e.g., CARVER SURFSKATE – Model X]

Reason for Return: [Size issue, wrong item, etc.]

Preferred Resolution: [Refund / Exchange for [specific product]]

Please send return instructions at your earliest convenience.

Mahalo,
[Your Full Name]
[Your Email Address]

International Returns

For surfers outside the US:

  • Mark package as “Returned Goods” to avoid customs charges
  • We don’t cover return shipping or original customs duties
  • Refunds will be for merchandise value only

Questions? Our customer service team is always ready to help – email us at [email protected] and we’ll get back to you faster than a set wave!