Aloha wave riders! Welcome to Dakine Surfing Store (boogieboardshop.com). These Terms and Conditions outline the rules for using our website and purchasing our premium surf gear. By accessing our site or making a purchase, you agree to these terms – so please read them carefully before catching this wave with us!

1. Who We Are

Dakine Surfing Store is your go-to online shop for quality surfing equipment including CARVER SURFSKATES, surfboard accessories, and beach essentials. Our warehouse is located at 3413 Seneca Drive, Portland, US 97205.

2. Our Customers

Our products are designed for surf enthusiasts of all levels who appreciate:

  • High-performance surf equipment
  • Durable beach accessories
  • Premium quality at fair prices
  • Worldwide shipping (excluding some Asian countries and remote areas)

3. Website Use

User Responsibilities

  • You must be at least 18 years old or have parental consent to make purchases
  • Provide accurate and current information when creating an account or placing orders
  • Do not use our site for any illegal or unauthorized purpose
  • Do not transmit viruses or harmful code through our platform

4. Products & Services

Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur, and colors may appear differently on various screens.

Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we’ll notify you promptly and offer alternatives or a full refund.

5. Orders & Payments

Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • You’ll receive shipping confirmation with tracking when your order ships

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

Shipping Options

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipping)
  • Free Shipping: Orders over $50 via EMS (15-25 business days after shipping)

Note: International orders may incur customs fees which are the customer’s responsibility.

6. Returns & Refunds

Our Return Promise

  • 15-day return window from delivery date
  • Items must be in original condition with tags attached
  • Original packaging required (especially for surfboard bags and boogie boards)
  • Proof of purchase required

Important: For safety and hygiene reasons, we cannot accept returns on opened surfboard traction pads or towels.

Refund Process

  • Refunds processed within 3-5 business days after we receive your return
  • Issued to original payment method
  • Original shipping fees are non-refundable

7. Intellectual Property

All content on this website (logos, text, graphics, etc.) is our property or licensed to us and protected by copyright laws. You may not use, reproduce, or distribute any content without our written permission.

8. Liability Limitations

Dakine Surfing Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product misuse or failure to follow manufacturer instructions
  • Events beyond our reasonable control (natural disasters, etc.)
  • Customs delays or fees for international orders

9. Privacy

Your privacy matters to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Us

Got questions about these Terms? Our surf-savvy customer service team is always ready to help:

Email: [email protected]

Mailing Address:
Dakine Surfing Store
3413 Seneca Drive
Portland, US 97205

Mahalo for choosing Dakine Surfing Store! We’re stoked to be part of your surfing journey and committed to providing excellent products and service.